Customer Relationship Executive

Job Description

Conduct Service Reminder to customer through SMS and calls
Coordinate and record customer’s appointment booking
Conduct Post Service Follow Up with customers to measure customer satisfaction for improvement activities
Handle customer’s concern, analyse root cause and take improvement activities
Ensure all customers’ voice is promptly reported to Management
Liaise and communicate with internal staff/management to ensure prompt and effective reply
Ensure customer database is updated in timely manner and always protected through constant monitoring to ensure compliance to customer data utilization
Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction
Conduct invitation, record customer’s appointment and coordinate parts ordering for Product Update
Coordinate activity with Sales

Job Requirements

Minimum Diploma in any field, with 2 years’ experience in Customer Service; Degree Holder in any field (Added advantage if working experience is similar industry)
Excellent Communication and Interpersonal skills
Strong Language Skills a) Able to communicate effectively in English, Malay and local dialects (written and spoken) b) Prepare simple report (if required)
Customer Service Oriented and embrace that “Customers Come First” mind set
Competent in Microsoft Office (Word, Excel, Power Point).
IT literate
Independent, high commitment, self-motivated and able to promote good problem solving


Fresh graduates are encouraged to apply
Training is provided
Attractive incentives
4 working day/week
Job Category: After Sales
Job Type: Full Time
Job Location: Setia Alam

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