FREQUENTLY ASKED QUESTIONS
By placing an order through this Website, you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time to time there may be a stock discrepancy and we will not be able to fulfil all your items at time of purchase. In this instance, we will fulfil the available products to you and contact you about whether you would. prefer to await restocking of the back-ordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
All maintenance service goods(eg lubrication part) sold are not returnable, refundable or exchangeable unless you received an incorrect item(s) .
Refundable only accept for any factory defected item(s) such as faulty zip, holes, and obvious stains, otherwise it will not be accepted for return.
3.2 Warranty Returns
We will happily honour any valid warranty claims, provided a claim is submitted within xx days of receipt of items.
Customers will be required to pre-pay the return shipping; however, we will reimburse you upon successful warranty claim.
Upon return receipt of items for a warranty claim, you can expect none at the
moment to process your warranty claim within xx days.
Once the warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in-store credit
(c) a replacement item sent to you (if stock is available)
4.1 Transit Time Domestically
In general, domestic shipments are in transit for between 1 – 15 business days
4.2 Dispatch Time
Orders are usually dispatched within xx business days of payment of the order
Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change of Delivery Address
For a change of delivery address requests, we are unable to change the delivery address once your order has been shipped out.
4.4 Items Out of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and
dispatch the rest of the order.
4.5 Delivery Time Exceeded
If the delivery time has exceeded the forecasted time, please contact us so that we
Upon dispatch, customers will receive a tracking link from which they will be. able to follow the progress of their shipment based on the latest updates made. available by the shipping provider.
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with the next steps.
Sales tax has already been applied to the price of the goods as displayed on the website.
If an order has already been dispatched, please refer to our refund policy.
You can submit a lost/damaged compensation claim to (email here) if the parcel is being lost/damaged by Supported Logistics Providers.
a. Lost parcel claims process
1- Parcel claim must not exceed (how many days) from the date of its first tracking status being updated.
2- In your email, please provide your order number, parcel number, courier service and (add more required info to track).
3- Submit the email and wait for our customer service to contact you within 48 hours.
b. Damaged parcel claims process
1- Must file for the claim within 5 working days from the delivered date.
2- Provide supporting documents such as a waybill and an image of the damaged parcel.
3- Send the supporting documents through email to our customer service team, our customer service to contact you within 48 hours.
Please take note that certain Supported Logistics Partners does not allow compensation claim for certain nature of the product.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed it.
their investigation into the claim.
9.2 Process for parcel lost in transit.
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.