Our Mission
5Cs - Commitment, Credibility, Co-operation, Compassion and Consistency

Through practicing good business ethics and providing sensible customer services, we envisage being a responsible member
of the community that embraces the shared value of Commitment, Credibility, Co-operation, Compassion and Consistency.

Our History

"Sharikat Tiong Nam Motor" is a sole-proprietorship business founded by the late Mr. Yoon Kum Wah at "Tiong Nam Settlement" in Jalan Raja Laut, Kuala Lumpur. The business started out specializing in the service and repair of Volkswagen vehicles and Mr. Yoon was recognized for his expertise in diagnostics, repairs and overhauls for all Volkswagen transmissions. Through the years, Sharikat Tiong Nam Motor has expanded its repertoire to include brands from other car manufacturers, in particular, Honda.


The company moved to its present-day premises in Segambut, Kuala Lumpur. Mr. Yoon was a pragmatic and far-sighted businessman who converted the company into a Private Limited Company (PLC) in 1982 to ensure the company had the necessary infrastructure to meet future challenges while maintaining its growth. 


Tiong Nam Motor Sdn. Bhd. celebrated its first milestone with its appointment as an Authorized Honda Service Operator (AHSO), allowing it to handle and facilitate the services, repairs and warranty requirements for Honda vehicle customers in Kuala Lumpur. 


The company was appointed as “Honda Parts Stockist” to help expand the sales network of Honda Genuine Parts in Selangor, Malaysia.


Tiong Nam Motor Sdn. Bhd’s strong position was noted and they marked another milestone with their appointment by Persatuan Insuran Am Malaysia (PIAM) as one of its members. This membership enabled the company to receive the Approved Repairers Scheme (PARS) which authorized the company to undertake the repair of damaged accident cars for Insurance Companies.


The company’s capability was once again recognized through its appointment by Honda Malaysia as an accredited Honda Insurance Panel (HIP) workshop to undertake repairs of all damaged accident cars for Honda in Malaysia.

Tiong Nam Motor (M) Sdn. Bhd. has established a strong relationship and reputation with Honda owners through its after-sales-service over the years. The company’s achievements and successes in the after-sales-service for Honda owners reaffirmed its enthusiasm and natural progression to provide a holistic service for customers through the addition of “Sales” of Honda vehicles to its operations.


The company marked the beginning of even greater growth when it received the official letter of appointment to operate the Honda 3S (Sales, Service & Spare Parts) facility in Setia Alam, Shah Alam, Selangor.

Since the appointment, work to set-up this new Honda 3S facility in Setia Alam has been forging ahead intensively to ensure that Honda car owners will be able to enjoy and experience the philosophy of Mr. Soichiro Honda, Founder of Honda Motor Co. Ltd. in Japan, and its operating principles.


On 6th April 2012, the new Honda 3S facility in Setia Alam was officially opened by Mr. Yoichiro Ueno Managing Director & Chief Executive Officer of Honda Malaysia Sdn. Bhd. via video address and Mr. Rohime Shafie President & Chief Operating Officer of Honda Malaysia Sdn. Bhd. who officially graced the event. 

Join Us

We are regarded as a market leader in the automotive industry with a matured business footprint in Malaysia and are four-time winners of the Honda CEO Award. Due to the rapid expansion and growth of our business the following positions are available. We are looking for highly motivated, goal driven, independent and hands-on professionals to join the dynamic team at our Honda 3S Centre in Setia Alam, Selangor.

Position Available:

Job Function / Description:

  • Conduct Service Reminder to customer through SMS and call to ensure consistent service intakes of dealership.
  • Coordinate and record customer's appointment booking to ensure smooth flow of operations in dealership.
  • Conduct post service Follow up with customers to measure customer satisfaction and take improvement activities.
  • Handle customer's concern, analyse root cause and take improvement activities.
  • Ensure all customer's voice is promptly reported to management.
  • Liaise and communicate with dealer internal staff/management to ensure prompt and effective reply of Dealer Service Level Agreement (DSLA) through CRM System.
  • Ensure customer database is updated in timely manner and protected at all times through constant monitoring.
  • To ensure compliance to customer data utilization by dealer management and Honda Malaysia.
  • Continuously strive to develop and maintain good rapport with customer and strive towards achieving high customer satisfaction.
  • Coordinate, conduct invitation and record customer’s appointment for Product Update (PUD).


Job Requirement:

  • Minimum Diploma in any field, with 2 years experience in Customer Service; Degree Holder in any field (Added advantage if working experience in similar industry).
  • Excellent telephony, communication and interpersonal skills.
  • Strong language skills
    • Able to communicate effectively in English, Malay and local dialects (written and spoken)
    • Knowledge in spoken Chinese will be an added advantage
    • Prepare simple report (if required)
  • Customer Service Oriented and believes that “customers come first”.
  • Possess a good team-working and have a positive attitude.
  • Competent in Microsoft Office (Word, Excel, Powerpoint).
  • Independent, high commitment, self-motivated and good problem solving.

Job Function / Description:

  • Attend to customer daily service needs as compliance to SST procedures.
  • Greet customer and scheduling service appointment.
  • Writing service orders and descriptions of problems and repairs.
  • Promoting service and parts sales.
  • Execution of CSI related duties and responsibilities.
  • Co-ordinate with Foreman and Job Controller on work progress status.
  • Handle customer complaints and ensures high customer satisfaction standard.
Job Requirements:
  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Automotive/Mechanical, Business Studies/Administration/Management, Others or equivalent.
  • At least 1 year of working experience in automotive or related business is required for this position.
  • Proficient in Microsoft Windows.
  • Possess a good-team-working and have a positive attitude.
  • Able to multi-task and have good communication and customer service skills.
  • Able to speak proficiently in English and Bahasa Malaysia.
  • Applicants must be willing to work in Setia Alam.
  • Preferably Junior Executives specializing in Customer Service or equivalent.
  • Experience in Automotive Service Advisory and Technical knowledge and skills.